Refund & Cancellation Policy

You can cancel your monthly subscription at any time. Cancellation takes effect at the end of the current billing period, and you keep access to the service until then.

We do not provide pro-rata refunds for partial months, except where the Australian Consumer Law requires otherwise.

Unused prepaid credits are refunded on written request when you close your account.

If the service is faulty or not as described, your remedies under the Australian Consumer Law are unaffected by this policy. Nothing here excludes, restricts, or modifies any consumer guarantee or other right that cannot lawfully be excluded.

Email dirk@vivport.com from the address on your account, and tell us what you are requesting and why. Approved refunds are returned to your original payment method via Stripe, typically within 5–10 business days.

This policy forms part of our Terms of Service.